Required Warranty Claim Procedure
In order to validate this Limited Warranty, you must complete the warranty registration online at www.bigtextrailers.com/warranty-center/ no later than thirty (30) days following the purchase of your Big Tex trailer. IF THIS WARRANTY IS NOT COMPLETED BY THE THIRTIETH DAY AFTER PURCHASE OF THE TRAILER, ALL EXPRESS WARRANTIES CONTAINED IN THIS LIMITED WARRANTY SHALL BE NULL AND VOID EXCEPT AS PROHIBITED BY LAW.
Within five (5) days after discovering a problem with your Big Tex trailer, return your trailer for inspection to the Big Tex Trailers dealer where you bought your trailer.
If your dealer cannot repair the problem free of charge and you want to file a claim under this Warranty and within ten (10) days of your discovery of the defect, your local dealer must send a Limited Warranty Claim form to Big Tex Trailer Manufacturing, Inc. by fax, email, or online at www.bigtextrailers.com/warranty-center/, together with all required information.
Big Tex Trailer Manufacturing, Inc. will acknowledge such receipt of claim verbally or in writing, to the dealer and to the claimant. Big Tex Trailer Manufacturing, Inc. will respond as soon as possible, but no later than thirty (30) days after receipt of the claim. Any defective part(s) must be sent by prepaid freight to Big Tex Trailer Manufacturing, Inc., in order to qualify the claimant for replacement under this Limited Warranty. ALL DEFECTIVE PARTS MUST BE RETURNED TO BIG TEX TRAILER MANUFACTURING, INC. WITHIN 30 DAYS FROM DATE OF BIG TEX APPROVAL TO QUALIFY FOR REPLACEMENT.
Big Tex Trailer Manufacturing, Inc. will not reimburse any claimant for any adjustment or repair of a Big Tex trailer without prior written approval by Big Tex Trailer Manufacturing, Inc.
Big Tex Trailer Manufacturing, Inc. reserves the right to not pay unreasonable costs for replacement or repair defects in Big Tex trailers and may, at Big Tex Trailer Manufacturing, Inc.’s discretion, establish a reasonable reimbursement for any authorized work performed under the terms of this Limited Warranty.
BIG TEX TRAILER MANUFACTURING, INC. D.B.A. BIG TEX TRAILERS, MAKES NO OTHER EXPRESS OR IMPLIED WARRANTIES AND THERE ARE NO OTHER WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE OF THIS LIMITED WARRANTY.
For questions or comments, please direct your correspondence to the address below.
Big Tex Trailer Manufacturing, Inc.
950 I-30 East
Mt. Pleasant, TX 75455-9904